Return Policy

At JaneDo Sanitary, customer satisfaction is our top priority. We are committed to providing high-quality sanitary products, but we understand that sometimes a product may not meet your expectations. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process to ensure your confidence when shopping with us.

This return policy explains the conditions, steps, and timeline for returning products purchased from JaneDo Sanitary. Please read it carefully before initiating a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, undamaged, and in its original packaging (including all accessories, manuals, and labels).
• The return request must be made within 30 days from the date of delivery.
• Products that have been used, washed, or altered in any way may not be accepted for return.
• Certain items, such as custom-made or hygiene-sensitive products, may not be eligible for returns due to health and safety reasons.

If you are unsure whether your item qualifies for a return, please contact our customer service team for assistance.

Non-Returnable Items

While we strive to accommodate returns, some items cannot be returned for hygiene and safety reasons. These include:

• Personal hygiene products that have been opened or used.
• Customized or special-order items made specifically for your request.
• Discounted or clearance items marked as final sale.

If your product falls into one of these categories, it is not eligible for return or exchange.

How to Initiate a Return

We have made the return process simple and convenient. If you need to return an item, please follow these steps:

Step 1: Contact Customer Service

Email us at [your email address] or use our [contact form] with your order number and reason for the return. Attach clear photos if the product is defective or incorrect.

Step 2: Receive Return Authorization

Our support team will review your request and provide a Return Authorization Number (RAN) along with return instructions. Unauthorized returns may not be accepted.

Step 3: Pack and Ship the Product

Carefully package the item in its original packaging and include all accessories. Ship the product to the return address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Step 4: Inspection and Refund Processing

Once we receive your returned item, we will inspect it within 3-5 business days. If the return is approved, we will process your refund or exchange.

Refund and Processing Time

If your return is approved, refunds will be issued to the original payment method. The processing time for refunds is typically 5-7 business days, depending on your payment provider.

• Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).
• If your refund is delayed, please check with your bank or payment provider, as processing times may vary.

Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, we will replace it at no additional cost. Please report the issue within 48 hours of delivery to qualify for a free replacement.

To initiate an exchange:

1. Contact our support team with your order details and photos of the issue.
2. We will review your request and arrange for a replacement.
3. In some cases, we may require you to return the defective product before sending a replacement.

Return Shipping Costs

• If the return is due to an incorrect or defective item, we will cover the return shipping costs and send you a prepaid return label.
• If the return is due to customer preference (e.g., change of mind, wrong item ordered), the customer is responsible for return shipping fees.

We recommend using a trackable shipping service when returning an item, as we cannot guarantee that we will receive your returned product without a tracking number.

Late or Missing Refunds

If you haven’t received a refund after the estimated processing time:

1. Check your bank account or payment provider for pending transactions.
2. Contact your credit card company, as refunds may take additional processing time.
3. If you have done both and still haven’t received your refund, please contact us for further assistance.

Contact Us

If you have any questions or need assistance with a return, feel free to reach out to our customer support team.

📧 Email:  sales@janedo-sanitary.com  

📞 Phone: +86 0576 87448612

We appreciate your trust in JaneDo Sanitary and strive to provide a seamless shopping experience.